Hemlo Pro Terms (distance contract)

1. Seller

Hemlo Pro is provided by Hemlo AB, corporate ID 559577-1972, Svampvägen 167, SE-122 63 Enskede, Sweden (“Hemlo”, “we”). Contact: hello@hemlo.ai.

2. The service

Hemlo Pro is a digital subscription service for home buyers including in-depth BRF analyses (expert deep-dives), fee stress tests, comparison of saved homes, on-demand analysis and faster alert delivery. The service is delivered digitally on a continuous basis and starts immediately upon purchase.

Analyses and simulations are estimates and do not constitute financial or legal advice. Always verify against original documents, such as the association’s annual report.

3. Price and payment

The price is 349 kr per month including VAT. The first month is 249 kr (introductory discount on your first Pro subscription). Payment is made monthly in advance by card via our payment provider Stripe. The subscription renews automatically each month until cancelled.

Receipts and invoices are available under Subscription in your profile. Price changes are notified at least 30 days in advance and take effect from the next billing period.

4. Term and cancellation

No lock-in. You may cancel at any time under Subscription in your profile. On cancellation you keep Pro until the end of the period already paid; the account then reverts to the free tier and no further payments are taken.

5. Right of withdrawal

You have a 14-day right of withdrawal under the Swedish Distance Contracts Act (2005:59). The withdrawal period runs from the day after you took out the subscription. You exercise the right by:

• using the withdrawal function under Subscription in your profile (recommended — handled immediately), or
• emailing hello@hemlo.ai with a clear statement that you withdraw from the purchase, or
• using the Swedish Consumer Agency’s standard withdrawal form.

If you withdraw, the subscription ends immediately and we refund the full amount you have paid, to the same means of payment, without undue delay and at the latest within 14 days.

By ticking the consent box at purchase you consent to the service starting during the withdrawal period. The 14-day right of withdrawal remains despite this consent.

6. Complaints

Report faults in the service to hello@hemlo.ai. Swedish consumer legislation on digital services applies.

If we cannot agree, you may turn to the Swedish National Board for Consumer Disputes (ARN), Box 174, 101 23 Stockholm, www.arn.se, or the EU Commission’s online dispute resolution (ODR) platform.

7. Personal data

We process personal data in accordance with our privacy policy.

8. Changes to the terms

We may change these terms. Material changes are notified in the service or by email at least 30 days before they take effect; if you do not accept them you may cancel before they apply.

9. Contact

Questions about the terms or your subscription: hello@hemlo.ai.